If you have access to your enrolled device and need to reset your Okta enrolment, please follow the steps provided in the How to Reset Your Okta Enrolment guide. Next, they add the secret code to the Google Authenticator app by either taking a photo of the QR code or manually entering the secret string. For additional assistance, contact the SSC on 1800 SYD UNI (1800 793 864) or +61 2 8627 1444 (option 3 for ICT). What should I do? I might need MFA to use computers during exams or in labs which restrict the use of mobile phones. Sign in with Okta FastPass on Windows devices, Manage Okta Verify accounts on Windows devices, Confirm that you are using the correct software versions. You will also need a compatible smartphone with data connection and a secondary email or a mobile number, to complete your password management self-service set up. Click Next once the app is downloaded to your mobile device. I will be travelling overseas soon. Requesting a key fob will take more time than the self-service Duo Mobile app activation process. Okta Verify provides an additional security step to verify your identity when you login to key University applications. This topic is for users who already had an Okta Verify account on the device. If you do not own a compatible smartphone, please call 13MELB (13 6352 - within Australia, +61 3 9035 5511 - outside Australia) for assistance. This action is critical to avoid the need to call the Shared Services Centre (SCC) to re-verify your identity and go through the set-up steps again. MFA ensures that our accounts are protected with multiple layers of security. A QR Code should appear, open the Okta Verify app on your phone and select Add Account or the '+' icon. 12. If this is not possible, you will need to register for aYubikeyMFA option (See above). Choose the type of account to add. Go to your device, download the app from the Apple App Store and install it. Once the setup process has completed, the Okta Verify app will display a rolling 6-digit code on your smartphone. Note for administrators: Okta Verify for Windows is only available on Okta Identity Engine. What are the minimum requirements for installing Okta Verify on my smartphone? Temporary exclusion from Multifactor Authentication can only be granted if you temporarily do not have access to your enrolled device and cannot access University applications. Request temporary MFA One-time pass You will be prompted to verify while overseas, so please keep your device handy at all times to avoid delays. Follow the steps below: Contact the Service Desk. Select your phone operating system, Apple, Android, or Windows Phone and select Next. For details about these cookies and how to set your cookie preferences, refer to our website privacy statement. Go to Okta and select your account name in the upper right corner and then settings. 4. Contact theService Deskto enable the SMS option and follow the steps below to complete the enrolment process. If you receive a notification for activity that you dont recognise, you should contact 13MELB (13 6352 - within Australia, +61 3 9035 5511 - outside Australia) immediately. For further assistance, please contact the Service Centre (Staff) and 13MELB (Students). Take a few minutes ahead of time review the Okta Multi-Factor Options at-a-Glance and decide whether you'll use your smartphone to enroll or would prefer to get a YubiKey. Intellectual property and personal details*. 2023 Okta, Inc. All Rights Reserved. Follow the set-up instructions that appear on your screen to set up your new factor. Once the setup process has completed, the Okta Verify app will display a rolling 6-digit code on your smartphone. You will need Internet access on your smartphone to use MFA overseas. On your computer, go toOkta dashboardand click on the 'Enrol MFA' icon. Task 2. Temporary exclusion from Multifactor Authentication canonly be granted if you temporarily do not have access to your enrolled device and cannot access University applications. Youll then be asked if you want to revoke your existing Okta Verify token. If you are only changing your SIM card, mobile provider or phone number, you can continue to use the Okta Verify app on the same device. If you get a new phone, log in to Okta and edit your profile to transition from your old phone, to your new phone. See, Find the Welcome or MFA activation email from your technology department. option at the bottom of the screen. Tap on Yes, Its Me to authenticate the login. What happens if I delete Okta Verify from my smartphone? You can use Okta Verify to sign in to your organization's apps protected by Okta. Select Yes, its me on your old smartphone to verify your identity. @dragos thanks for the reply! From January 2021, the University is implementing multi-factor authentication (MFA), a new and more secure way to log in to your University applications such as Sydney Student and Canvas. Do I have to authenticate with the MFA app every time I sign into my account? Alternatively you will also find your SID on your student card. https://platform.cloud.coveo.com/rest/search, https://support.okta.com/help/s/global-search/%40uri, https://support.okta.com/help/services/apexrest/PublicSearchToken?site=help, Set up Okta Verify on your Android device by signing in to your apps dashboard, Check and confirm that you meet all the prerequisites. For example if you finished your studies in Semester 2, your UniKey will expire on the Semester 1 census date the following year. This will complete the MFA process. 6-digit code: Sign into a University application in the normal way and select the or enter code option on the Okta Verify prompt screen. Go to your device, download the app from the Apple App Store and install it. Okta Verify features are available based on configurations made by your organization. How do I set up MFA on my smartphone using Google Authenticator? For improved security, University of Melbourne students are subject to the same MFA standards as staff. On Android 12, you cant enable biometrics if Okta Verify is installed in your work profile. Yes, you can setup your device off campus. Using your computer, return to the Authy desktop app. The first time you login from a browser that you have not logged into before, The first time you access your applications from a computer that you have not logged into before, Any time you login from a country that is different to the country of your lastlogin. This email includes a link to your organizations, Important: Based on your organization's setup, you might not be able to enroll more than one device at a time in, Enter your username (email address) and password, and click, Ensure the code is shown on another device such as a laptop or desktop. Open the installed Authy app, enter your phone number and click Next. So securing your account will reduce the risk hackers stealing your Identity. MFA helps keep your personal information and identity protected. Some organizations configure user access so that you can have only one device set up with Okta Verify at a time. You can download Okta Verify to your smartphone by visiting the Google store (Android), Apple store (iPhone) and the Microsoft store (Windows). If you do not own a smartphone, please call 13MELB (13 6352 - within Australia, +61 3 9035 5511 - outside Australia) for assistance. The use of this code is explained in the next section. Next, they add the secret code to the Google Authenticator app by either taking a photo of the QR code or manually entering the secret string. You can still verify your identity via access code-based authentication with the Okta Verify app. On your device, download Okta Verify from the Google Play Store - Okta Verify and install it. The implementation is covered under the Acceptable Use of Technology Procedures. TapAdd Accountand choose Organisation. Youll then be asked if you want to revoke your existing Okta Verify token. Select your preferred verification method, SMS or Phone Call. Your new account is now available in the Okta Verify app. Once it shows a green tick icon on the QR code image, your enrollment is complete. My smartphone cant run the Okta Verify app. Saturday and Sunday 9:00am to 5:00pm AEST/AEDT. Once the setup process has completed, the Okta Verify app will display a rolling 6-digit code on your smartphone. Open the app from your mobile device and scan the barcode displayed on the screen of your browser (note- please do not scan the barcode on this Word document, this is just . The Okta app will be asking you to scan . Automated 1-click user onboarding and offboarding. Your account is now registered with Okta Verify. Select your device type and click ' Next'. Okta verify Android. You can also set up Okta Verify without scanning the QR code. Click on the + icon on the mobile screen shown and select the . You will find links to our University systems on the Student website homepage. The Okta Verify enrollment QR code appears on the screen. To access emails on your enrolled iOS 11 or iOS 12 device, please delete and re-add your email account on your phone (steps provided in the Changes to Office 365 app use on Apple Devices guide) or go to https://outlook.office.com/mail/inbox on your preferred mobile web browser such as Safari or Chrome. If not, you can use the access-code based authentication. Then select your device type. Check that your smartphone meets the following requirements: If you continue to have difficulties, please call 13MELB (13 6352 - within Australia, +61 3 9035 5511 - outside Australia) for assistance. ClickNextbutton and enter the 6-digit code generated by Google Authenticator to completethe setup process. NOTE: Start the enrollment from a laptop or desktop computer and have your iOS and/or Android mobile device handy. Once the setup process has completed, the Okta Verify app will display a rolling 6-digit code on your smartphone. Log in to connect to the VPN. Organization: Add a multifactor authentication (MFA) account for your . You might have to first remove your existing Okta Verify enrollment from the Settings page on your organizations Okta End-User Dashboard. You are most often only prompted to verify your identity when: Please continue to access your University of Melbourne applications as normal. The Okta Verify enrollment QR code appears on the screen. Open the installed Authy app, enter your phone number and clickNext. You will be prompted by Okta Verify in the following scenarios: If you require any further assistance, please contact the Service Centre (Staff) and 13MELB (Students). In order receive push notifications to confirm your identity, you need to have the app installed on your smartphone. How do I avoid being prompted by MFA when logging in from home? Multifactor Authentication is required for every University of Melbourne staff member and student. your first log in to a University application, the first time you log in to a browser that you have not logged into before, the first time you access your University applications from a device that you have not logged into before. Launch the Okta Verify app on your mobile device. Once the Okta Verify app is enrolled on your new phone, you'll be redirected back to your Okta Verify profile page. Please make sure the time and date settings on your enrolled device match those of your current location. Alternatively, launch the Manage My ObieID Account task in OberView. Okta Verify does not store any personal information it only requires permission to use your device camera to scan a QR code to register your device with Okta. The Okta Verify app is a lightweight application used to confirm a users identity on their smartphone when signing into a key University of Melbourne application. If you dont have a smartphone, you can set up MFA on your computer or Mac. View the YubiKey FAQs to find out all about YubiKeys and their use at Flinders University, View the YubiKey user guide hereto setup your YubiKey, Opening hours:8am to 5.30pm, Monday to Friday, excluding public holidays. Call IDS Service Desk during opening hours. 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