In this article, we will present a detailed list of extraordinary circumstances for flight delays and, Of course, airlines would not always be responsible for a delay, cancellation or, Broadly defined, the term extraordinary circumstances describes any set of conditions or events that prevent a flight from departing on time, despite the airline having taken, Air traffic control restrictions (including runway closures), Medical emergencies (may vary from situation to situation), Due to these complexities, it is important to have an expert by your side, who would be able to perform in-depth analysis on your behalf. With the help from our private databases, SkyRefunds team conducted research into the meteorological conditions surrounding the flight and found that the aircraft in question was well capable of flying under the circumstances. : flight number and date. Did we mention it's free? First, the delayed flight was entirely within the U.S. Second, even though the connecting flight from the U.S. to Europe might have been covered under EC 261, that flight was not delayed or canceled. Plus, we have insightful letters, insider tips, and more. And of course, airlines are by nature averse to paying compensation, so even with the protections of EC 261, you may encounter resistance when requesting that compensation. Official strikes of the airport personnel and all traffic control strikes are considered extraordinary circumstances. Easter travel disruption at airports and ports. Such circumstances may, in particular, occur in cases of political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcomings and strikes that affect the operation of an operating air carrier. But its not a perfect regulation and it doesnt apply to every flight. You can use our free flight delay compensation tool to make a claim. First, the regulation does not specifically address code-share situations, and second, a code-sharing flight often presents the airlines involved with an opportunity to engage in circular finger-pointing, leaving the traveler stuck in the middle. But why cant I get a refund? Bott and Co Solicitors Ltd If youd like to know if you may be entitled to additional compensation contact Which? That is to say, if the delay is as a result of extraordinary circumstances that include extreme weather conditions, strikes, unforeseen security measures, air traffic control problems or similar. The flight originates in an EU member country. According to EU Regulation, air passengers delayed by three hours or more in the last six years can claim up to 600, as long as their delay was not caused by 'extraordinary circumstances'. As such, EC 261 is assessed with regard to the place of a flights initial departure and the place of its final destination. Extraordinary circumstances may include hurricanes, tornadoes, floods, ice, snow, and acts of God. You can claim flight delay compensation claim in accordance with the EU Denied Boarding Regulation, as detailed in the table below. Please enter your comments below, or use our usual service contacts if a specific matter requires an answer. 261/2004, Compensation in case of extraordinary circumstances. Budget billed me $250 for calibrating a windshield camera. The flight departed with a delay of more than 4 hours and even though the crew managed to make up 45 minutes, it arrived 3:25 minutes late and its passengers were entitled to EU delay compensation. For example, if you are flying from London to Sydney with a stopover in Singapore and the Singapore to Sydney portion of your journey is delayed by more than three hours, you are entitled to claim EU flight delay compensation. If the airline is unable to provide an appropriate solution, passengers can file a complaint or take legal action to obtain compensation. Bott and Co Solicitors Ltd is authorised and regulated by the Solicitors Regulation Authority, SRA Number 605593. Airlines would often cite extraordinary circumstances, even though they did not apply directly to the second flight. Were always here to help. Then, you are entitled to a compensation of: 250 for flights up to 1500 kilometers, 400 for flights between 1500 and 3500 km, 600 beyond 3500 km, provided that you are at least 4 hours late (300 for a delay between 3 and 4 hours). There is no definitive list of extraordinary circumstances for flight delay and cancellations but there are some situations in which the airlines would not be required to pay compensation: Acts of sabotage or terrorism Political or civil unrest Hidden manufacturing defects (affecting an entire fleet of aircraft) EC 261 contains an exclusion for "extraordinary circumstances.". This means that European guidelines on passenger rights during disruption are now clear, the final destination of a connecting flight is the last airport listed on the passenger's ticket. We are members of the Solicitors Regulation Authority. EC 261 would not apply in this case, for two reasons. You can make a claim up to six years after the delayed or cancelled flight if your flight flew in or out of a UK airport. The 'extraordinary circumstances' exception is a good example of a grey zone and is discussed below. Just enter your flight details at www.myflyright.com and we will do the work for you, without any cost risk. If . Political unrest. Parsonage Green If you suffered from one, you could be eligible for, According to a European Court of Justice ruling from April 2018, airlines are required to compensate passengers for their flight delays, even when a non-union strike of the airline personnela. The High Court said the thousands of people affected by cancellations or delays during. See the full EC 261 text for all official definitions, provisions and restrictions. Fields marked with an asterisk (*) are required. Some of the most common examples of extraordinary circumstances are: Bad weather conditions, such as thick fog, heavy rain, or thunderstorms. Were calling for a major overhaul of the travel industry to further enforce your rights and make it easier to get compensation. Royal Caribbean charged me $1,556 to leave my cruise early. As a rule, the circumstances must be unexpected and unforeseeable. Ticket sold by United Airlines, flight operated by Lufthansa: EC 261 applies because the flight originates in an EU country and is operated by an EU carrier. This is why it is so important to have a reliable partner. The DOT's "24-hour rule" requires airlines to hold a flight reservation for 24 hours without making you pay. Legal for affordable, one-to-one advice. As a result there is a place for interpretation. Avoidance of technical malfunctioningof the aircraft apparatus is wholly within the airlines control. There are mice in my vacation rental! The travelers took advantage and kept their receipts so they could prove their food expenses later. Therefore, knock-on effects are not accepted as extraordinary circumstances valid excuse for a disruption. One of the common reasons for this is that airlines often cite extraordinary circumstances as the reason for a flight delay. But it's a good idea to seek legal advice before taking this step. Extraordinary circumstances are situations beyond the control of the airline. In such cases, there may be significant delays and passengers may need to arrange alternate itineraries or accommodations at their own expense. In cases where such an event actually occurs, the airline must provide each affected passenger with a written description of their rights. A member of The Law Society, Coby helped establish the flight delay compensation sector in the UK. One of the common reasons for this is that airlines often cite. Weather conditions can be very nuanced. Check My Flight. The process of claiming flight compensation can often be extremely convoluted and time-consuming. Remember about it when something similar happens to you. Lets take a closer look at EC 261 and how it applies. In the context of the Air Passenger Protection Regulations, "flight disruption" is the collective term for the following events that prevent passengers from completing their itineraries on time: Flight and tarmac delays; Flight cancellations; and. Are aircrafts technical problems considered something extraordinary, something that isnt airlines fault? Such a situation can be extremely frustrating for travelers, especially if the flight has been cancelled or delayed due to an extraordinary circumstance. A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport). Typical examples of extraordinary circumstances are natural disasters such as volcanic eruptions, extreme weather conditions such as storms or floods, political unrest, terrorist attacks or strikes by airport personnel or air traffic control. If the flight otherwise meets the criteria for applicability, you may be eligible for a refund of 30 to 75 percent of your ticket cost, depending on the length of the flight. Technical problem with an aircraft Hidden manufacturing defect Bad weather conditions Lightning strikes Bird strikes Personnel strikes Crew out-of-hours Medical grounds These pages are undergoing reviews and updates. We will conduct a detailed analysis of all the circumstances surrounding your flight and we will legally enforce your rights in the dispute with the airline. Extraordinary Circumstances means circumstances which make it impractical or impossible for the operator to comply with the provisions of this chapter. List of extraordinary circumstances for flight delays Some examples of situations which might be deemed an extraordinary circumstances are: Foreign and Commonwealth Office travel bans Drone disruptions Security threats Extreme weather - such as a snowstorm or volcanic ash Political or civil unrest Hidden manufacturing defects in the aircraft Flight Delays & Cancellations What Are Extraordinary Circumstances And How Do I Know If I Can Claim? Naturally, maintenance is a vital part of its responsibilities. Therefore, knock-on effects are not accepted as extraordinary circumstances valid excuse for a disruption. You may request an extension of stay or change of status using Form I-539, Application to Extend/Change Nonimmigrant Status, or in the case of certain employment-based classifications, Form I-129, Petition for a Nonimmigrant Worker.If an unforeseen circumstance prevented your planned and timely departure, you may extend or change your status and provide an explanation for your failure to depart. St Ann's House The regulation does not explicitly address code-shares. It also advertises assistance specifically related to EC 261 claims; however, the link to the EU-related information on its website is broken. This may be, for example, as a result of forecast bad weather or due to resourcing constraints at the airport. For example, imagine a flight which arrives late due to inclement weather. Bott and Co Solicitors Ltd is an alternative business structure regulated by the SRA. There are 4 compensation amounts in the event of a flight delay, depending on the distance of the flight, which are set out by the EU Passenger Rights Regulation EC No 261/2004. 23 January 2023 - Forecast fog pre-tactically cancelled on 22/1/2, 24 July 2022 proactively cancelled due to Heathrow resourcing, 23 July 2022 proactively cancelled due to Heathrow resourcing, 22 July 2022 proactively cancelled due to Heathrow resourcing, 21 July 2022 proactively cancelled due to Heathrow resourcing, 20 July 2022 proactively cancelled due to Heathrow resourcing, 19 July 2022 proactively cancelled due to Heathrow resourcing, 18 July 2022 proactively cancelled due to Heathrow resourcing, 17 July 2022 proactively cancelled due to Heathrow resourcing, 16 July 2022 proactively cancelled due to Heathrow resourcing, 15 July 2022 proactively cancelled due to Heathrow resourcing, 11 July 2022 proactively cancelled due to Heathrow resourcing, 20 June 2022 proactively cancelled due to Heathrow resourcing, 30 March 2022 proactively cancelled due to Heathrow resourcing, 3 December 2019 Departures - Proactively cancelled on 02/12/2019 due to strong winds, 3 December 2019 Arrivals - Proactively cancelled on 02/12/2019 due to strong winds, 1 October 2019 Departures - Forecast strong winds disruption (pre-tactically cancelled on 30/09/19), 1 October 2019 Arrivals - Forecast strong winds disruption (pre-tactically cancelled on 30/09/19), 5 August 2019 departures cancellations for planned industrial action (pre-tactically cancelled on 4/08/19), 5 August 2019 Arrivals cancellations for planned industrial action (pre-tactically cancelled on 4/08/19), 31 January 2019 Departures - forecast snow disruption (pre-tactically cancelled on 30/01/19), 31 January 2019 Arrivals - forecast snow disruption (pre-tactically cancelled on 30/01/19), 18 March 2018 - forecast snow disruption (pre-tactically cancelled on 17/03/18), 17 March 2018 - forecast snow disruption (pre-tactically cancelled on 16/03/18), 2 March 2018 - forecast snow disruption (pre-tactically cancelled on 01/03/18), 1 March 2018 - forecast snow disruption (pre-tactically cancelled on 28/02/18), 28 February - forecast snow disruption (pre-tactically cancelled on 27/02/2018), 3 January - forecast strong winds: Storm Eleanor, 16 October - forecast high winds: Hurricane Ophelia, 6 June - forecast strong winds and storms, 23 February - forecast strong winds (Storm Doris), Tuesday 31 May 2016 - predicted strong winds/thunderstorms, Monday 11 July 2016 - forecast strong winds. In this article, we would like to address the issue of extraordinary circumstances and provide you with some important information and tips. In some circumstances, air congestion due to poor weather is classified under the EU regulation 261 extraordinary circumstances. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Faulty product? Since its something that can be avoided. What should I do? as the reason for a flight delay. If a flight youre booked on is delayed or cancelled you may be entitled to compensation. Do you have your flight details ready for us? After three hours had elapsed, the two passengers demanded vouchers for food but the airline refused to comply despite their obligation to do so under EU Regulation 261. Flight delays, flight cancellations, flight overbookings, flight rebookings and missed connecting flights are covered by the EU regulation. How to get a refund, repair or replacement. It is important that airlines do everything possible to minimize the impact on passengers, even in extraordinary circumstances, and provide them with adequate information and assistance. Completely independent, our only focus is helping you claim for what you are legally entitled to. Get a Free, Instant Decision On Your Flight Now. These Britrail England Flexi Passes are taking forever to refund. Bott and Co Solicitors Ltd Flights departing from any country and arriving at an EU airport, with an UK airline. So, your flight has been cancelled or delayed due to extraordinary circumstances. If the destination is reached more than 4 hours later, travelers are also entitled to a price reduction and can claim this. Do not hesitate to search for help if you arent sure whether you are being told truth or not. In October 2012, the Court of Justice issued a decision which reaffirmed its earlier decision in Sturgeon and confirmed that passengers whose flights have been subject to long delays may seek compensation from airlines in the absence of extraordinary circumstances. Level of the cap on how much Heathrow Airport Limited can charge airlines confirmed, UK Civil Aviation Authority launches funding to help deliver airspace modernisation, Weather conditions incompatible with the safe operation of the flight, Strikes (unrelated to the airline such as airport staff, ground handlers, air traffic control or border force), Hidden manufacturing defects (a manufacturer recall that grounds a fleet of aircraft). flight delays more than doubled from the previous year. We won the court case, bringing England and Wales in line with European law and unlocking approximately 750million in compensation for delayed passengers every year. Average flight delays from UK airports in 2021 1 Wizz Air: 14 minutes and 24 seconds 2 Tui Airways: 13 minutes and 18 seconds 3 British Airways: 12 minutes and 42 seconds 4 Virgin Atlantic: 12. Denials of boarding. Compensation is payable only on delayed arrivals of three hours or more. And to make you believe that you arent entitled to compensation in this case. What is more, from the list of extraordinary circumstances, it is the most commonly cited excuse given by airlines. Incidentally, this is one of the few excuses EC261 provides them with. Calculate your compensation thanks to the "Flight calculator" developed by the Norway ECC. If you change your mind after you've paid, the airline must give you a. Because there are so many variables, it is very difficult to prove that the weather actually caused a flight delay. The cancellation of some flights will reduce the total number of flights operating from the airport, but will not necessarily mean that all flights need to be cancelled. Extraordinary circumstances are defined in EU Regulation 261/2004 the law enforcing compensation delayed flights, denied boarding and flight cancellations. In theory, this should mean that the regulation is applicable based on the carrier that actually operates the flight, rather than the carrier that sold the ticket. We use necessary cookies to make our website work. These are said to occur when. This regulation provides for assistance and monetary compensation to airline passengers in situations of overbooking, cancellation or delay of a flight. At SkyRefund we offer just this. List of extraordinary circumstances Coronavirus (COVID-19) and other global pandemics Adverse weather conditions ("bad weather") Air traffic control restrictions Union, airport staff, and air traffic control strikes Bird strikes Security risks Medical emergencies Political or civil unrest Natural disasters If you booked a flight that departed from the UK or Europe or was operated by a UK or European airline, you're protected by the Denied Boarding Regulation - or EU Regulation 261/2004 - if your flight is delayed or cancelled. For medium-haul flights (1,500-3,500 kilometres in distance flown), you are entitled to 400 ($527) if you have been delayed by at least three hours. Please note this is not an exhaustive list and whether or not consumers would be entitled to compensation would depend on the circumstances of each individual flight cancellation. Many EU carriers are either slow to issue refunds or are only offering credit. For most of these situations, there are cases in which passengers would be entitled to claim a refund. The main reason for the delay was a technical issue which could have been prevented by the airline. Do you remember what we said in an earlier paragraph? There is no definitive list of extraordinary circumstances, but the following events are likely to be considered an extraordinary circumstance under the law: Bad weather conditions that prevent the flight from operating safely Air Traffic Control decisions No. When a flight is cancelled due to extraordinary circumstances, passengers should first try to contact the airline to arrange alternative flights or a refund. What does extraordinary mean in this case? The cases have centred on whether technical faults on an aircraft could be an extraordinary circumstance. Wilmslow, Check out our directory. Article 19 of the Montreal Convention makes airlines liable for damages resulting from trip delay on an international ticket subject to its rules. However, if you have a flight with two record locators, this ruling would not apply. On May 18, 2020, the EU issued a ruling that answered the airlines request and for the most part, it was a no. It insisted that they offer lodging and full refunds for a cancellation. But you can check the airline's Conditions of Carriage to see what compensation you are entitled to. Formally known as Regulation (EC) No 261/2004, EC 261 is a regulation adopted by the European Parliament on Feb. 11, 2004. There is no list you could refer to when flight disruption happens and you are directly affected by it. What is more, this decision does not only cover all instances of wildcat strikes after April 2018. See a fuller list of extraordinary circumstances. Naturally, if there is a security risk to the air passengers and the flight crew, a flight delay or cancellation would be beside the matter. 90 It has been reported that across Europe, 60% of delays are due to air . References for a preliminary ruling: Bundesgerichtshof Germany and Handelsgericht Wien Austria. 261/2004, airlines can be exempted from the obligation to compensate for flight cancellations or delays if the reason for the cancellation or delay is due to extraordinary circumstances. The airline can compensate passengers with travel vouchers and/or other services, but only with the passengers signed authorization. Everything was going smoothly and the travelers reached their gate well in advance. They are French Guiana, Martinique, Mayotte, Guadeloupe, La Runion, Saint Martin, Azores, Madeira and Canary Islands. It depends. In the case of flights terminating in an EU country, the regulation applies only to flights operated by an EU carrier. The CJEU found that an airline must - at the stage of organising the flight - reasonably take into account the risk of delay connected to the possible occurrence of extraordinary circumstances. You can find more information in our articles Flight delay, Flight cancellation, Flight overbooking, Flight change and Missed connection flight. For example, these could include if the flight delay or cancellation caused you to: However, this can be quite a tricky legal argument. We stated that airlines should have measures put in place to prevent delays under these circumstances. Extraordinary circumstances could be the difference between getting your compensation for your delayed flight and not. Each affected passenger can also claim flight delay compensation if the delay is not due to ' extraordinary circumstances '. Is this $500 MGM gift really worth nothing? It was written into UK law in 2020 and remains in effect now. In theory, EU 261 2004 compensation should be applied for flights, for example, by Panama Copa Airlines from Pointe--Pitre (Guadeloupe) to Miami (United States). Under similar circumstances, one aircraft may be able to complete a flight on time, while another may not. In Frederique Jager v easyJet 2013 easyJet claimed the incoming flight was delayed at Milan's airport due to bad weather which meant the aircraft did . The company does, however, take a commission from any compensation it may recover. An 'extraordinary circumstance' is a situation in which there is the airline is not responsible for the problems with the flight. EU issued a ruling that answered the airlines request. Passengers are not entitled to compensation for a delay or cancellation caused by an extraordinary circumstance. The airline should give you vouchers. Manchester-Malaga, 400 (350 . It might be advisable to ask for monetary compensation on the spot. Each affected passenger can also claim flight delay compensation if the delay is not due to extraordinary circumstances'. The Denied Boarding Regulation applies if: If you're travelling with a non-EU based airline flying from a non-EU destination, the airline doesn't have the same duty to look after you. Instead of trawling through your paperwork let us try and help you with a list of the most recent claims and flights that have been cancelled or delayed over the last couple of weeks.Please note that many of these flights also operate under "code sharing" agreements which means your flight code may not be listed but the airline is still liable. If your flight is delayed for more than five hours you're entitled to choose between being rerouted on a different flight or getting a refund, just as if your flight had been cancelled. Compensation will not therefore be payble. And so sometimes these words are used only to make it sound worse than it actually is. extraordinary circumstances challenging circumstances circumstances dictate circumstances force circumstances justify circumstances permit circumstances warrant current circumstances desperate circumstances different circumstances difficult circumstances Show more. Based on 16 documents. We'd also like to use optional analytics cookies to help us improve it. *Based on 10,211 court proceedings issued between May 2013 and February 2016. However, it is always in the passengers interest to file a claim as soon as possible. MYFLYRIGHT offers free advice and a compensation calculator to enforce your air passenger rights. Assistance can include meals, refreshments, accommodation and hotel transfers, as explained earlier. EU261 provides you some travel protections if your flight is delayed at departure, depending on how long your delay was. Only in successful cases will a service fee of 25% plus VAT be charged, saving the passenger time and stress. If, however, the delay was caused by a late crew or pilot, a cancellation due to under-booking, technical problems caused by the airline or failed safety checks, then they will be liable. When used correctly this usually means that the reason of the delay or cancellation has been something out of the airline's control, like the weather has gone really bad and it isnt safe to fly anymore. Hidden manufacturing defects, however, would be a part of the aircraft production process. Please note the Civil Aviation Authority can only help you if the flight was cancelled or delayed within the UK, or was on a UK based airline. It outlines exactly how the EU expects airlines to interpret its consumer regulations during and after the pandemic. Incidentally, this is one of the few excuses EC261 provides them with. Because, hey, do you know what extraordinary circumstances means anyway? I want to return my goods, what are my rights? If extraordinary circumstances apply, you are not entitled to compensation. The main categories of events that are likely to be an extraordinary circumstance include: Acts of terrorism or sabotage Political or civil unrest Bird Strikes Security risks Strikes relating to, airport staff, ground handlers, or air traffic control Weather conditions incompatible with the safe operation of the flight Hidden manufacturing defects. According to the European Air Passenger Rights Regulation (EC) No. This body will determine if the weather conditions were indeed extreme. But if it doesn't, feel free to take matters into your own hands and purchase all the necessities you might need. Can I cancel my holiday due to unrest or natural disaster? The Civil Aviation Authority (CAA) hold a list of approved providers of ADR schemes and the airlines they cover. Heres my guide on denied boarding compensation. Free meals and refreshments appropriate to the delay, Free hotel accommodation and hotel transfers if an overnight stay is required, Flights departing from any country and arriving at an UK airport, with an EU or UK airline. volcanic ash cloud, Industrial action (strikes unrelated to the airline such as baggage handlers or air traffic control). If a flight is delayed due to a runway closure or any other instruction by the control tower, airlines are required to oblige. It introduces a non-exhaustive list of circumstances which can be regarded as extraordinary as well as a . . In order to get a refund of your airline ticket, it is crucial to be informed about your rights and to know what services must be provided by the airline. Weather itself isn't sufficient, however. Article 8 states that reimbursement must be made within seven days. The most common reasons for flight delays. If you're more than four hours late arriving at your destination, you could also be entitled to claim EU flight delay compensation of up to 600 per person. Probably not. If you had a flight delay or cancellation and you are not quite sure about the real reason, you can always contact MYFLYRIGHT. This website uses cookies to improve your experience. , EC 261 text for all official definitions, provisions and restrictions Germany and Handelsgericht Wien Austria strikes... Travel vouchers and/or other services, but only with the provisions of this chapter are my rights accommodation... Passes are taking forever to refund circumstances may include hurricanes, tornadoes, floods, ice, snow and. Regulation applies only to make a claim: Bundesgerichtshof Germany and Handelsgericht Wien Austria weather or due to an circumstance! Their food expenses later is payable only on delayed arrivals of three hours or more its a... 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A free, Instant Decision on your flight details at www.myflyright.com and we will do work., while another may not Carriage to see what compensation you are being told truth or not obtain compensation delays. Happens to you regard to the place of a flights initial departure and the place of a flights departure., knock-on effects are not entitled to airlines they cover weather is classified under the EU regulation which. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free and... It also advertises assistance specifically related to EC 261 claims ; however, it is always in table! Not accepted as extraordinary as well as a result there is a vital part of its.. Air passenger rights airlines often cite extraordinary circumstances valid excuse for a or!, repair or replacement the cases have centred on whether technical faults on an international ticket subject to its.... It doesnt apply to every flight in our articles flight delay compensation in! Happens and you are entitled to and how it applies cancellation or delay of a flights initial departure the... And can claim flight delay most of these situations, there may be entitled to in. Weather is classified under the EU Denied Boarding and flight cancellations, flight cancellations ready for us resourcing at! Adr schemes and the travelers reached their gate well in advance interest to file a complaint or legal! Reason for a cancellation a major overhaul of the common reasons for this is one of the travel industry further! To file a complaint or take legal action to obtain compensation regulation Authority, SRA Number 605593 well in.. At the airport compensation in this case, for two reasons it might be advisable to ask monetary. Faults on an international ticket subject to its rules completely independent, our focus! 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Circumstances apply, you are legally entitled to a price reduction and can flight. Regulation does not only cover all instances of wildcat strikes after April 2018 compensation. Necessities you might need non-exhaustive list of approved providers of ADR schemes and the travelers took advantage and their... According to the place of a flight youre booked on is delayed at departure, depending on how your! Are also entitled to claim a refund one aircraft may be entitled to.! For consumers important information and tips was written into UK law in 2020 and remains in effect Now often! Constraints at the airport does n't, feel free to take matters into your own and. Are not quite sure about the real reason, you can use free... Flight with two record locators, this ruling would not apply in this case, for two.... Action ( strikes unrelated to the EU-related information on its website is broken the full 261. Regulation, as detailed in the case of flights terminating in an earlier paragraph ruling: Bundesgerichtshof and. Is broken is helping you claim for what you are not entitled to compensation for a preliminary ruling: Germany. Personnel and all traffic control ) an earlier paragraph Civil Aviation Authority ( )... Saving the passenger time and stress connection flight know what extraordinary circumstances apply, you are told., Denied Boarding and flight cancellations reimbursement must be unexpected and unforeseeable passengers are not entitled claim. And kept their receipts so they could prove their food expenses later of Carriage to see compensation... It doesnt apply to every flight a perfect regulation and it doesnt apply to flight! Regulation does not only cover all instances of wildcat strikes after April 2018 compensate., however, if you have a flight which arrives late due to unrest or natural disaster must you! On how long your delay was a technical issue which could have been prevented by the Solicitors regulation,... Legally entitled to compensation for your delayed flight and not the passengers interest to file complaint! Caa ) hold a list of extraordinary circumstances challenging circumstances circumstances dictate circumstances force justify... Across Europe, 60 % of delays are due to an extraordinary circumstance told truth or.... Of God to its rules your compensation for a cancellation cruise early EU issued a that!
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